Data Privacy Policy
Your privacy matters to us at River Green Stone
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you provide willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
River Green Stone respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Practices
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This includes safe storage of data, encrypted messaging, and restricted access to personal information within our company.
Protected Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information during exchanges between your browser and our infrastructure.
Restricted Access
Only personnel with a legitimate need to access the data to deliver services are granted access.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to guard against emerging threats.
Your Data Privacy Rights
You hold important rights concerning your personal data. In line with applicable laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, reach out to us via the contact details at the end of this policy. We will reply within a reasonable period as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary based on the data type and the purpose for which it was gathered.
Typical Retention Durations:
- Customer contact and order details: about three years after the final service engagement
- Payment transaction records: around seven years to satisfy tax and accounting needs
- Website analytics data: roughly twenty-six months for service improvement analysis
- Marketing preferences: Until you opt out or remain inactive for about two years
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our platform. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies might impact site functionality. For comprehensive details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only River Green Stone and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy practices of any third-party websites you access through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will amend the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
River Green Stone Privacy Team
Floral Studio, Marylebone, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.